Privacy Policy
This Privacy Policy describes how UAE Excursion Specialists ("we," "our," or "us") collects, uses, and discloses information when you use our services, including private and group tours, cultural sightseeing, and family packages across the UAE.
We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with applicable data protection laws.
Information We Collect
As our online platform does not require signup, we primarily collect information that you directly provide to us during the booking process or through direct communication.
- Personal Data You Provide: This includes information such as your name, email address, phone number, and any specific requirements or preferences related to your tour bookings. We collect this when you contact us to inquire about or book a tour, whether by phone or email.
- Transaction Information: Details related to the tours you book with us, including the type of tour (e.g., city tours, desert adventures, cultural highlights), dates, payment confirmation, and other related services.
- Communication Data: Records of your correspondence with us, including emails and telephone calls, to help us provide better service and manage your inquiries.
How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Our Services: To process your tour bookings, arrange private and group tours, manage cultural sightseeing experiences, and deliver family packages. This includes communicating with you about your bookings.
- Customer Support: To provide customer support, respond to your inquiries, and resolve any issues you may encounter with our services.
- Internal Operations: For internal record-keeping, billing, statistical analysis, and to improve the quality of our tours and services.
- Compliance and Legal Obligations: To comply with legal obligations, enforce our terms and conditions, and protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.
Sharing Your Information
We do not sell, rent, or trade your personal data. We may share your information with limited third parties only for the purposes outlined below:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services, such as local tour guides, transportation companies, and payment processors. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal processes, respond to subpoenas, court orders, or other legal requests.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While no internet transmission is ever completely secure, we strive to protect your data diligently.
Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right of Access: To request a copy of the personal data we hold about you.
- Right to Rectification: To request that we correct any inaccurate or incomplete personal data.
- Right to Erasure: To request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: To request that we limit the way we use your personal data.
- Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: To object to our processing of your personal data where it is based on legitimate interests.
To exercise any of these rights, please contact us using the details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically. The updated policy will be effective once posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
UAE Excursion Specialists
Marina Mall Tower
Abu Dhabi, United Arab Emirates